Our Technical Assistant possesses a strong understanding of technology, software, and digital tools and helps clients navigate a wide range of technical challenges. Here's a closer look at what our Technical Virtual Assistant does:

• • Provide technical support to employees or customers who encounter hardware or software issues.
  • Troubleshoot and resolve technical problems by phone or Email
  • Assist with the installation, setup, and configuration of computer hardware, peripherals, and devices.
  • Install, update, and configure software applications on computer systems.
  • Ensure that software licenses and subscriptions are up to date.
  • Troubleshoot network connectivity issues.
  • Implement data backup procedures to ensure data integrity and security.
  • Assist with data recovery in the event of data loss or system failures.
  • Create and maintain technical documentation, including user manuals, troubleshooting guides, and standard operating procedures.
  • Maintain an inventory of hardware and software assets.
  • Track equipment warranties and replacements.
  • Implement and enforce security protocols to protect computer systems and data.
  • Assist with antivirus and firewall management.