IT Helpdesk Assistant

Our I.T Help-desk VA utilizes the digital technology and communication tools to troubleshoot and address a wide range of IT problems remotely. 

    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issue and details provided by customers
    • Walk the customer through the problem-solving process
    • Direct unresolved issues to the next level of support personnel
    • Provide accurate information on IT products or services
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback or suggestions by customers to the appropriate internal team
    • Identify and suggest possible improvements in procedures
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